Elements and Performance Criteria
- Prepare venue for patrons
- Liaise with the relevant personnel and check that all required services have been arranged
- Check that all aspects of the venue set-up, facilities and equipment allows for easy patron access, especially for those with disabilities, and to minimise risk of injury to patrons
- Identify any deficiencies, including staff shortages, and take prompt action to rectify the situation
- Provide a briefing, as required, to service personnel prior to the opening of the venue
- Open the venue at scheduled opening time
- Monitor venue services
- Monitor the provision of services, identify any problems as they arise and take prompt action to resolve the situation
- Take responsibility for the resolution of any escalated problems or complaints
- Greet VIP patrons and provide special assistance, as required
- Make clear and accurate public announcements as required
- Liaise with back-of-house to maximise quality of service to patrons
- Debrief personnel as required and use feedback constructively to enhance quality of future service provision
- Complete and distribute any documentation relating to service operation, including relevant management reports
- Close and secure venue as required in accordance with organisational procedures